​ Refund & Cancellation Policy

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Thank you for shopping at CrystallCraze! We strive to ensure you are delighted with your purchase of our natural crystal products. Please read our policies carefully for a smooth shopping experience.

1. ​Cancellations:

​Cancellation Window: You may cancel your order within 2 days from the date of purchase. 

How to Cancel: To cancel your order, please contact us immediately at crystallcraze15@gmail.com within 2 days of placing your order.
After 2 Days: Orders cannot be canceled once they have been processed or shipped.

2. Refunds:

​Refund Processing: Refunds are processed once the return eligibility is verified or in cases where cancellations are approved.

Refund Timeframe: Refunds will be processed within 6-7 business days after the approval of your cancellation request. Please note, it may take additional time for the refund to reflect in your account depending on your payment method or financial institution.
Refund Method: Refunds will be credited to the original payment method used at checkout.

3. Returns:

​No Returns Policy: Due to the nature of our products, returns are not accepted. Each natural crystal bracelet, mala, and stone is unique, with variations in size, shape, and color. These natural variations are part of the beauty of crystals, and as such, we cannot accept returns based on these inherent differences.

Defective or Damaged Items: If your item arrives damaged or defective, please contact us within 48 hours of receiving the product, and we will work with you to resolve the issue.
Required Documentation: Please send us a clear photo and video of the damaged or defective item to expedite the process.

4. Exchanges:

​No Exchange Policy: Due to the unique nature of each product, we do not offer exchanges. Please carefully review product details, including images and descriptions, before making a purchase.

5. ​Customer Responsibility:

​We encourage all customers to review the product descriptions, images, and specifications carefully. Since our crystal products are natural and unique, please note that slight variations in size, shape, and color are common and part of their charm. These variations do not constitute grounds for a return.

6. ​Contact Us:

​If you have any questions or concerns about your order, or need to initiate a cancellation or report a damaged item, please reach out to us at:

​Email: crystallcraze15@gmail.com

​​Phone: 7887902505

​Address: Nashik 422002​

By purchasing from CrystallCraze, you acknowledge and agree to these policies. Thank you for understanding and for your support of our handcrafted, natural crystal products!​