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Thank you for shopping at CrystallCraze! We strive to ensure you are delighted with your purchase of our natural crystal products. Please read our policies carefully for a smooth shopping experience.
1. Cancellations:
Cancellation Window: You may cancel your order within 2 days from the date of purchase.
2. Refunds:
Refund Processing: Refunds are processed once the return eligibility is verified or in cases where cancellations are approved.
3. Returns:
No Returns Policy: Due to the nature of our products, returns are not accepted. Each natural crystal bracelet, mala, and stone is unique, with variations in size, shape, and color. These natural variations are part of the beauty of crystals, and as such, we cannot accept returns based on these inherent differences.
4. Exchanges:
No Exchange Policy: Due to the unique nature of each product, we do not offer exchanges. Please carefully review product details, including images and descriptions, before making a purchase.
5. Customer Responsibility:
We encourage all customers to review the product descriptions, images, and specifications carefully. Since our crystal products are natural and unique, please note that slight variations in size, shape, and color are common and part of their charm. These variations do not constitute grounds for a return.
6. Contact Us:
If you have any questions or concerns about your order, or need to initiate a cancellation or report a damaged item, please reach out to us at:
Email: crystallcraze15@gmail.com
Phone: 7887902505
Address: Nashik 422002
By purchasing from CrystallCraze, you acknowledge and agree to these policies. Thank you for understanding and for your support of our handcrafted, natural crystal products!